Last updated: January 25, 2024
1. Introduction
This policy outlines the process, implications, and your rights regarding the deletion of your CleAnt account. We are committed to making this process transparent and straightforward while protecting your privacy and data security.
2. Account Deletion Process
2.1 How to Request Account Deletion
You can request account deletion through:
- Email request to operations@cleantservice.com
- Contacting our customer support
- Through the app settings (Account > Delete Account)
2.2 Verification Process
For security purposes, we will verify your identity through:
- Email confirmation
- Account password verification
- Additional security questions if necessary
3. Data Handling
3.1 What Data Will Be Deleted
Upon account deletion, we will remove:
- Personal information (name, email, phone number)
- Service history and preferences
- Saved addresses and payment information
- App settings and customizations
3.2 Data Retention
Some information may be retained for:
- Legal compliance purposes
- Financial record requirements
- Service quality improvement
- Fraud prevention
4. Implications of Account Deletion
When you delete your account:
- You will lose access to all services and features
- Active subscriptions will be cancelled
- Pending services will be cancelled
- Loyalty points or rewards will be forfeited
5. Recovery Period
After requesting deletion:
- 30-day grace period before permanent deletion
- Account can be recovered during this period
- Contact support for account recovery
6. Contractor Accounts
For contractor accounts:
- Additional verification required
- Must complete all pending services
- Financial settlements must be completed
- Equipment return may be required
7. Contact Information
For questions about account deletion, contact us at:
Email: operations@cleantservice.com
Address: 1469 NW 13 Terrace Suite L101, Miami, FL 33125